{"id":1443,"date":"2026-09-01T14:30:52","date_gmt":"2026-09-01T20:30:52","guid":{"rendered":"https:\/\/dev.bitsaturnocr.com\/refugio\/faq\/"},"modified":"2026-11-02T21:44:01","modified_gmt":"2026-11-03T03:44:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/refugiomonteverdecr.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1443\" class=\"elementor elementor-1443 elementor-471\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65402f4 e-flex e-con-boxed e-con e-parent\" data-id=\"65402f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d31634 e-con-full e-flex e-con e-child\" data-id=\"3d31634\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ab7242 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7ab7242\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61a59ee elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"61a59ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tout ce que vous devez savoir<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84f3b09 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"84f3b09\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>De la r\u00e9servation et du transport aux d\u00e9tails des visites et \u00e0 ce qu&rsquo;il faut apporter, trouvez tout ce dont vous avez besoin pour pr\u00e9parer votre exp\u00e9rience au Refugio Monteverde.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca19486 e-con-full e-flex e-con e-child\" data-id=\"ca19486\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcc6663 elementor-widget elementor-widget-html\" data-id=\"fcc6663\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.faq-container {\n    max-width: 1200px !important;\n    margin: auto;\n}\n<\/style>\n\n<section class=\"faq-section\">\n    <div class=\"faq-container\">\n\n        <div class=\"faq-item active\">\n            <button class=\"faq-question\">\n Quelle heure est la meilleure pour la promenade nocturne, 18h ou 20h ?\n                <span class=\"faq-icon\"><\/span>\n            <\/button>\n            <div class=\"faq-answer\">\n                <p>\n Les deux horaires sont similaires en termes de possibilit\u00e9s d'observation de la faune. \n Nous devons prendre en compte que notre visite est une exp\u00e9rience enti\u00e8rement naturelle, \n par cons\u00e9quent nous profitons de ce que la nature offre \u00e0 ce moment-l\u00e0. Prenez en compte que \n pour la visite de 20h, nous avons g\u00e9n\u00e9ralement moins de monde. \n                <\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-item\">\n            <button class=\"faq-question\">\n Que peut-on voir lors de la promenade nocturne ?\n                <span class=\"faq-icon\"><\/span>\n            <\/button>\n            <div class=\"faq-answer\">\n                <p>\n Diff\u00e9rentes esp\u00e8ces des diverses familles d'animaux peuvent \u00eatre observ\u00e9es. \n Certaines des esp\u00e8ces les plus courantes sont les paresseux, les porcs-\u00e9pics, les serpents, les grenouilles, \n les insectes, les oiseaux diurnes et nocturnes. Nous avons \u00e9galement eu l'occasion \n d'observer des f\u00e9lins et d'autres mammif\u00e8res. Chaque nuit est une surprise.  \n                <\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-item\">\n            <button class=\"faq-question\">\n Quelle est la diff\u00e9rence entre la visite priv\u00e9e et la visite r\u00e9guli\u00e8re ?\n                <span class=\"faq-icon\"><\/span>\n            <\/button>\n            <div class=\"faq-answer\">\n                <p>\n Les diff\u00e9rences entre les deux visites sont que pour la visite priv\u00e9e, vous pouvez \n choisir l'heure de d\u00e9but de la visite, tandis que pour la visite r\u00e9guli\u00e8re, les horaires \n sont 18h00 et 20h00.\n                <\/p>\n\n                <p>\n De plus, la visite priv\u00e9e est une exp\u00e9rience o\u00f9 il n'y aurait pas \n d'autres personnes que votre groupe et le guide. Pour la visite r\u00e9guli\u00e8re, vous \n partageriez un groupe compos\u00e9 d'un maximum de 6 personnes et du guide. \n                <\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-item\">\n            <button class=\"faq-question\">\n Est-il n\u00e9cessaire de faire une r\u00e9servation ?\n                <span class=\"faq-icon\"><\/span>\n            <\/button>\n            <div class=\"faq-answer\">\n                <p>\n Nos visites sont op\u00e9r\u00e9es uniquement sur r\u00e9servation pr\u00e9alable. Cela nous permet \n d'organiser les guides et les groupes, et aussi de contr\u00f4ler le nombre de \n personnes qui nous visitent, afin de pouvoir offrir un meilleur service. \n                <\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-item\">\n            <button class=\"faq-question\">\n La visite est-elle adapt\u00e9e \u00e0 toute la famille ?\n                <span class=\"faq-icon\"><\/span>\n            <\/button>\n            <div class=\"faq-answer\">\n                <p>\n Notre visite est adapt\u00e9e \u00e0 toutes les personnes, qu'il s'agisse d'enfants, d'adolescents, \n d'adultes ou de personnes \u00e2g\u00e9es, tant qu'elles n'ont pas d'emp\u00eachement qui les rende \n difficiles \u00e0 marcher. Lorsqu'il y a des b\u00e9b\u00e9s ou des enfants de moins de 6 ans, \n m\u00eame s'ils ne paient pas, il est important de nous en informer afin que nous puissions essayer de \n placer votre groupe seul ou avec une autre famille et ainsi former un groupe id\u00e9al. \n                <\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-item\">\n            <button class=\"faq-question\">\n Le transport a-t-il un co\u00fbt suppl\u00e9mentaire ?\n                <span class=\"faq-icon\"><\/span>\n            <\/button>\n            <div class=\"faq-answer\">\n                <p>\n Le transport est inclus dans le tarif ; cependant, des restrictions s'appliquent, telles \n qu'un h\u00e9bergement en dehors de notre itin\u00e9raire. Pour la visite priv\u00e9e, le transport est \n inclus sans frais uniquement si la visite a lieu \u00e0 18h00 ou 20h00. \n                <\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-item\">\n            <button class=\"faq-question\">\n Lorsque j'ach\u00e8te en ligne, est-ce que j'ach\u00e8te directement aupr\u00e8s du Refuge Faunique Monteverde ?\n                <span class=\"faq-icon\"><\/span>\n            <\/button>\n            <div class=\"faq-answer\">\n                <p>\n Les r\u00e9servations directement aupr\u00e8s de nous sont uniquement celles effectu\u00e9es sur notre site web, WhatsApp, \n par e-mail ou via tout autre canal de communication officiel.\n                <\/p>\n\n                <p>\n Les r\u00e9servations effectu\u00e9es via d'autres canaux ou pages externes \u00e0 nos \n profils officiels sont g\u00e9n\u00e9ralement des visites qui ont lieu dans notre r\u00e9serve mais \n sont contract\u00e9es avec des agences, des voyagistes ou des guides ind\u00e9pendants.\n                <\/p>\n            <\/div>\n        <\/div>\n\n    <\/div>\n<\/section>\n\n<style>\n\n.faq-section{\n    width:100%;\n    padding:60px 20px 0px 20px;\n    font-family:'Poppins',sans-serif;\n}\n\n.faq-container{\n    max-width:760px;\n    margin:auto;\n}\n\n.faq-item{\n    border:1px solid #9ea8ad;\n    border-radius:8px;\n    margin-bottom:10px;\n    overflow:hidden;\n    background:#f1f0ec;\n    transition:.3s;\n}\n\n.faq-question{\n    width:100%;\n    background:#f1f0ec;\n    border:none;\n    outline:none;\n    cursor:pointer;\n    padding:18px 18px;\n    display:flex;\n    justify-content:space-between;\n    align-items:center;\n    font-size:17px;\n    font-weight:500;\n    color:#0e4254;\n    text-align:left;\n    font-family:'Poppins',sans-serif;\n}\n\n.faq-question:hover{\n    background:#f1f0ec;\n}\n\n.faq-icon{\n    width:10px;\n    height:10px;\n    border-right:2px solid #0e4254;\n    border-bottom:2px solid #0e4254;\n    transform:rotate(45deg);\n    transition:.3s;\n    flex-shrink:0;\n    margin-left:20px;\n}\n\n.faq-item.active .faq-icon{\n    transform:rotate(-135deg);\n}\n\n.faq-answer{\n    max-height:0;\n    overflow:hidden;\n    transition:max-height .35s ease,padding .35s ease;\n    padding:0 18px;\n}\n\n.faq-item.active .faq-answer{\n    max-height:300px;\n    padding:0 18px 18px;\n    background:#f1f0ec !important;\n}\n\n.faq-answer p{\n    margin:0;\n    color:#23343d;\n    font-size:14px;\n    line-height:1.6;\n}\n\n\/* Separaci\u00f3n cuando una respuesta tiene varios p\u00e1rrafos *\/\n.faq-answer p + p{\n    margin-top:12px;\n}\n\n@media (max-width:768px){\n\n    .faq-section{\n        padding:40px 15px;\n    }\n\n    .faq-question{\n        font-size:16px;\n        padding:16px;\n    }\n\n    .faq-answer p{\n        font-size:13px;\n    }\n\n}\n\n.faq-question,\n.faq-question:hover,\n.faq-question:focus,\n.faq-question:focus-visible,\n.faq-question:active{\n    background:#f1f0ec !important;\n    color:#0e4254 !important;\n    outline:none;\n    box-shadow:none;\n}\n\n<\/style>\n\n<script>\n\nconst items = document.querySelectorAll('.faq-item');\n\nitems.forEach(item => {\n\n    const question = item.querySelector('.faq-question');\n    const answer = item.querySelector('.faq-answer');\n\n    if(item.classList.contains('active')){\n        answer.style.maxHeight = answer.scrollHeight + \"px\";\n    }\n\n    question.addEventListener('click',()=>{\n\n        if(item.classList.contains('active')){\n\n            item.classList.remove('active');\n            answer.style.maxHeight = null;\n            return;\n\n        }\n\n        items.forEach(i=>{\n\n            i.classList.remove('active');\n            i.querySelector('.faq-answer').style.maxHeight = null;\n\n        });\n\n        item.classList.add('active');\n        answer.style.maxHeight = answer.scrollHeight + \"px\";\n\n    });\n\n});\n\nwindow.addEventListener('resize',()=>{\n\n    document.querySelectorAll('.faq-item.active .faq-answer').forEach(answer=>{\n\n        answer.style.maxHeight = answer.scrollHeight + \"px\";\n\n    });\n\n});\n\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f713373 e-con-full e-flex e-con e-parent\" data-id=\"f713373\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1a77d2d e-con-full e-flex e-con e-child\" data-id=\"1a77d2d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b4fb9fd e-con-full e-flex e-con e-child\" data-id=\"b4fb9fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d37593 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0d37593\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Monteverde abrite une faune \nextraordinaire<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85a3ed1 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"85a3ed1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tChaque visite est diff\u00e9rente. Chaque sentier \nr\u00e9v\u00e8le quelque chose de nouveau. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-853802b elementor-invisible elementor-widget elementor-widget-button\" data-id=\"853802b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/refugiomonteverdecr.com\/fr\/nos-differents-tours\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir les visites<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3fd13f e-con-full e-flex e-con e-child\" data-id=\"d3fd13f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Tout ce que vous devez savoir De la r\u00e9servation et du transport aux d\u00e9tails des visites et \u00e0 ce [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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