Privacy policy
Policy
PRIVACY POLICY
This Privacy Policy establishes the terms in which Refugio Monteverde uses and protects the information that is provided by its users when using its website. This company is committed to the security of its users’ data. When we ask you to fill in the fields of personal information with which you can be identified, we do so by ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated for what we recommend and we strongly encourage you to continually review this page to ensure that you agree to such changes.
Information that is collected
Our website may collect personal information, for example: Name, contact information such as your email address and demographic information. Also when necessary, specific information may be required to process an order or make a delivery or billing.
Use of the information collected
Our website uses the information in order to provide the best possible service, particularly to maintain a registry of users, orders if applicable, and improve our products and services. It is possible that periodic e-mails are sent through our site with special offers, new products and other advertising information that we consider relevant to you or that may benefit you, these e-mails will be sent to the address you provide and may be canceled. anytime.
Refugio Monteverde is highly committed to comply with the commitment to keep your information safe. We use the most advanced systems and update them constantly to ensure that there is no unauthorized access.
Cookies
A cookie refers to a file that is sent for the purpose of requesting permission to be stored on your computer, when accepting said file is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a website recurrent. Another function that cookies have is that with them the web can recognize you individually and therefore provide you with the best personalized service on your website.
Our website uses cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service for websites, you do not give access to information on your computer or you, unless you want it and provide it directly, visits to a website. You can accept or deny the use of cookies, however most browsers automatically accept cookies because it serves to have a better web service. You can also change the configuration of your computer to decline cookies. If you decline, you may not be able to use some of our services.
Links to Third Parties
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our site, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data in those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you check them to confirm that you agree with them.
Control of your personal information
At any time you may restrict the collection or use of personal information that is provided to our website. Each time you are asked to fill out a form, such as the user registration form, you can check or uncheck the option to receive information by email. In case you have marked the option to receive our newsletter or advertising you can cancel it at any time.
This company will not sell, assign or distribute personal information that is collected without your consent, unless required by a judge with a court order.
Refugio Monteverde reserves the right to change the terms of this Privacy Policy at any time.
Customer Experiences
Tamara Staton2022-08-29We did a night hike here, booked through Nasua Tours. Our knowledgeable guide showed us some beautiful wildlife, including a perched green pit viper awaiting prey, sleeping birds, and wolf spiders. It was a really wonderful experience, being in the forest at night.Margaret Elizabeth Johnston2022-07-28I felt the guide, Christian, was very well informed, showed kindness and care while making sure I got to see as much stuff as he could find. We covered flora and fauna and he was an expert with the telescope so I could use my phone for some close-ups too. I took an 8am tour but feel a 6am would be better for birding. The property is easy to get to also.Nicollette Parra2022-06-1510/10 recommend this experience! We saw so many cool creatures and our guide Chris M. was incredibly knowledgeable about them - and he spoke Spanish, English, and German! Our group was just 4 people so we all got a chance to take photos and use his high tech telescope. This night tour is a must!Valerie Stancyk2022-03-04Our night tour was so amazing! We were able to see an armadillo, a frog, a sloth and her baby, a viper, some sleeping birds and many insects. From what I’ve heard, a night tour is the best way to see wildlife in Monteverde. Our guide was very knowledgeable and had a passion for what he does.Richard Sullivan2022-02-22The night tour with Roy was great! Interactive fun! I saw a red eye frog, 2 vipers, a scorpion, Mexican harry porcupine, leaf bug and A SLOTH! And so much more. Very informative. I wish I had done this before my day trip through the Forrest Best tour of my trip. Thanks Roy!Tabatha Lund2022-02-19Diego was our amazing guide and we had so much fun! He was funny and very knowledgeable. We got to see a mama sloth with her baby, a scorpion, a sleeping toucan, armadillo, stick bug, fireflies, many birds, and lots of insects all while learning about the wildlife from Diego! Loved looking up to see tons of fireflies roaming around in the trees. Diego also helped us take some really cool pictures!Meredith Hutcheson2022-01-27My friend and I booked a tour last minute as the team graciously fit us in despite not having seen our registration until we turned up! Our guide, Jason, was knowledgeable and so much fun to explore with. He answered all our questions and found for us an impressive group of wildlife: a walking stick, a red-eye stream frog, a unicorn katydid, a leaf bug, a blue-eyed anole, a toucan, a couple of hummingbirds, a side stripe viper, a moss camouflage praying mantis, a green toucan, and most excitingly a very active mama sloth. We also learned about the trees, plants, and forest ecosystem. Truly a great experience.JK Vervilles2021-12-22We did the night tour with Miner, and our experience was phenomenal. He knew so much about the animals, wildlife, and intent behind conservation. We saw so many red-eyed tree frogs (at least 8), and many other critters. The walk was not difficult at all but still lasted an hour and a half. The time flew by. We had the dinner afterwards and it was great!